Plain-English summary. Embers is pre-launch. The only personal data we currently collect is what you put in our waitlist form (email, plus optional hosting preference and tier interest). We use it to email you when we launch and to size early access. We don't sell it. We don't share it. You can be removed at any time by emailing hello@tryembers.com.
Who we are
Embers is operated by Assay Ventures (United States). Contact: hello@tryembers.com.
What we collect (waitlist phase)
Email address. Required for the waitlist. Used solely to notify you at launch and send your install link.
Hosting preference (Self-Hosted / Cloud / undecided). Optional. Helps us prioritize which build ships first.
Tier interest (Spark / Ember / Hearth / Bonfire / Forge). Optional. Helps us size capacity per tier.
"Who do you want to keep warm with" free-text response. Optional. Used to inform onboarding.
Browser metadata: User-Agent string, referring page, country (derived from IP — we do not store the raw IP address).
Submission timestamp.
What we collect (post-launch — preview)
When the product launches, additional data flows apply: account credentials, usage telemetry (replies-drafted counts, not message contents), Stripe billing data, and, for Cloud customers, the SMS bridge metadata required to deliver messages. A full privacy policy will be published before any paying customer is onboarded.
How we use waitlist data
Send you a launch notification with your install link.
Plan rollout cohorts (so we don't overload the bridge on day one).
Send at most a few short product updates between now and launch — never ad copy from third parties.
Who we share it with
We do not sell waitlist data. The only third parties that touch it are:
Supabase (database hosting, US region) — stores your row.
Vercel (web hosting) — serves the site and runs the API endpoint that writes to Supabase. Vercel may log request metadata.
Plausible Analytics (cookie-free, EU-hosted) — counts page views and waitlist conversions in aggregate. No cross-site tracking, no cookies, no individual identification.
Cookies + tracking
This site does not use cookies for tracking. Plausible is cookie-free by design. We may set a session cookie at launch for authenticated areas — that policy will be published when applicable.
Your rights (GDPR / CCPA)
You can ask us to:
Confirm whether we have your data.
Send you a copy.
Correct it.
Delete it.
Email hello@tryembers.com from the address you signed up with. We respond within 30 days.
Retention
Waitlist data is kept until launch + 12 months, then either migrated to your account record (if you sign up) or deleted.
Data security
Data is stored in Supabase (US region) with row-level security policies that restrict reads to administrative access. Connections are TLS-encrypted in transit. The Supabase project uses standard managed-Postgres encryption-at-rest.
Children
Embers is not directed at users under 18. Do not sign up if you're under 18.
Changes to this policy
We'll update the "Last updated" date at the top when we change anything. Material changes will trigger an email to waitlist members before they take effect.